Cleaning Times: We do our best to be prompt and meet the cleaning arrival time scheduled, but traffic and other clients may affect our schedule. If your scheduled cleaner is going to be more than 30 minutes late, we will contact you. If no arrival time is indicated, then the cleaning will be done between the hours of 8:00 a.m. and 5:00 p.m. Our cleaners appreciate your flexibility. Please allow for an open time frame rather than an exact arrival time.
Products: Simply Spotless of Raleigh provides the products and equipment necessary to clean your home. Our products are earth-friendly and completely safe for your surfaces. If you would like us to use a product we do not carry, then please provide that product and we will be happy to use it in your home. We cannot, however, guarantee the safety of products that you provide and will not be held responsible if damage does occur. We always recommend using your own vacuum, however we always have one to provide if needed.
We are happy to customize cleanings to fit individual needs. Please communicate these needs to our management staff and we will be happy to accommodate, so long as the requests are for tasks in which our cleaner has been professionally trained.
Payment Policy: Payment is due at the time of service. If no cash or check is provided at the time of service, full payment for all amounts owed will be processed using the credit card you have on file.
Late Fee: Overdue payments are subject to a late fee of $25.00. In addition Simply Spotless of Raleigh reserves all rights available under North Carolina law to collect any amounts due and owing pursuant to this agreement.
No Show Fee: If you wish to cancel or reschedule a cleaning appointment, at least 24 hours notice is required.
If a cleaning appointment is cancelled or rescheduled less than 24 hours in advance, or, if the cleaner is unable to enter the house, a cancellation fee $25.00 will be charged. If you had previously purchased a voucher from another site, your voucher will be subject to forfeiture.
On the rare occasion that Simply Spotless of Raleigh cancels a scheduled cleaning appointment with less than a 24-hour advance notice, and has no available openings for another cleaning appointment within the next five business days, a one hour credit will be issued.
On the rare occasion that Simply Spotless of Raleigh must reschedule an appointment with less than a 24 hours advance notice, a one hour credit will be offered on the next cleaning. If our offer to reschedule is refused by the client for any reason, no credit will be granted.
Returned Check Fee: Returned checks are subject to a $25.00 processing fee, and may incure late payment fees if issue is not immediately remedied.
Loss or Breakage: Simply Spotless of Raleigh is bonded and insured well beyond the minimum amounts purchased by many housecleaning companies. Ask our office for details on insurance limits.
SERVICE QUALITY GUARANTEE.
Simply Spotless of Raleigh strives to provide outstanding cleaning services for our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 24 hours of service in order for us to address and correct the problem.
If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge and additionally provide one half hour of cleaning services at no extra charge to compensate for your inconvenience.
If we do not receive notice of a problem within 24 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience.
Please keep in mind that, if you have purchased hourly cleaning, we can only guarantee that a cleaner will stay for the specified amount of time. We may not be able to complete all tasks if time runs short. Therefore, if the problem involves the time needed to complete the cleaning service rather than the quality of the service itself, we can only correct the problem if you purchase additional cleaning time.